Frequently asked questions
The things we are asked most often, answered plainly.
Ordering
Do I need an account to order?
No. You can check out as a guest with just an email address and a delivery address. An account is optional and only exists so you can look up past orders.
Is there a minimum order?
No minimum. If you need one box of gloves, order one box of gloves.
Can I order against a purchase order?
Yes, for institutional and established trade buyers. Email support@apparatussupplyco.store with your PO and we will confirm terms before dispatch.
Do you offer bulk pricing?
Yes on most consumable lines. Tell us the part numbers, the quantity and how often you expect to reorder, and we will quote.
Products
Are the pack sizes on the site the quantity I receive?
Yes. Where a line reads “500 per bag” you receive five hundred pieces. The pack size is stated on every product page and on the specification table.
Do you sell chemicals or reagents?
No. We supply hardware and consumables only — containers, tips, gloves, glassware, racks, wipes and bench fittings. We do not stock or order chemicals, reagents, biological materials, controlled substances, supplements or anything ingestible.
Is the glassware borosilicate?
Where a product says borosilicate, it is borosilicate and batch-annealed. The material is stated in the specification table on every product page.
Delivery
How quickly do you dispatch?
Usually within two business days. See shipping for detail.
Do you ship outside the United States?
Not at present. We ship within the United States only.
Payment
What can I pay with?
Visa, Mastercard, American Express and Discover, plus Apple Pay, Google Pay and Cash App Pay. Card payments are processed by Square.
What will show on my statement?
ALPINE SUPPLY CO. If you see a charge you do not recognise, email us with the amount and the last four digits and we will identify it the same day.
Do you store my card details?
No. Card details are entered directly with Square and never reach our servers. See payment & security.
Returns
Can I return something I ordered by mistake?
Yes, unopened, within thirty days. See returns and refunds.
What if you sent the wrong part?
We pay the return shipping and send the right one, or refund you in full. That is our error and we treat it as ours.