Shipping
How and when your order leaves us, what it costs, and what happens if it goes wrong.
Where we ship
We ship to addresses within the United States, including Alaska, Hawaii and United States territories. We do not currently ship internationally.
Dispatch time
Orders are picked and dispatched from our United States facility, normally within two business days of the order being placed. Orders placed before midday on a working day often leave the same day. We do not dispatch on weekends or United States public holidays.
Cost and delivery time
| Standard shipping | $9.95 — typically 3 to 6 business days after dispatch |
|---|---|
| Free standard shipping | On orders over $149.00 |
| Expedited | Available on request — email us before ordering and we will quote |
Delivery estimates are working days after dispatch and exclude weekends and public holidays. They are estimates given to us by the carrier, not guarantees.
Tracking
You receive a dispatch email with a tracking number as soon as the parcel leaves us. If the tracking has not updated for three business days, email us and we will open a trace with the carrier — you do not have to do that yourself.
Larger and fragile items
Glassware and cast-iron bench items are packed to survive the carrier network. If something arrives broken, photograph the box and the contents before disposing of anything and email us within five business days — the photographs are what the carrier claim needs.
Incorrect addresses
Please check the delivery address at checkout. If a parcel is returned to us because the address was wrong or nobody could receive it, we will refund the goods but not the original shipping, and we will charge shipping again to send it out a second time.
If a parcel is lost. If tracking shows no movement for seven business days, contact us. We will either send a replacement or refund you in full, and we will handle the carrier claim at our end. You are not expected to chase the carrier.